Agents should expect even longer waiting times on the ADL
[ad_1] HMRC is to formally remove the 10-minute average waiting time standard on the agent dedicated line (ADL). Calls to the ADL on individual PAYE matters may be routed to a separate team. HMRC has announced that from 2 October 2023, it will no longer operate to a 10-minute service level on the ADL. ICAEW […]
HMRC closes SA helpline as ADL reopens
[ad_1] Highlighting the seriousness of HMRC’s resourcing problems, it has been announced that the self assessment helpline will be closed until September. The restrictions on the agent dedicated line were removed from 5 June. Agents will be able to have self assessment queries answered on that line. HMRC has announced that the self assessment helpline […]
HMRC restricts use of the ADL until June
[ad_1] HMRC is severely restricting the use of the agent dedicated line from 17 April to 2 June. The ADL will only deal with queries on self assessment penalties and PAYE coding notices. ICAEW is extremely disappointed to report that between 17 April and 2 June 2023, HMRC’s agent dedicated line (ADL) will only answer […]
HMRC restricts use of ADL in January
[ad_1] HMRC is asking agents to use the agent dedicated line only for complex self assessment queries during January 2023. ICAEW is disappointed with this decision. HMRC has emailed agents to explain that from 1 to 31 January 2023 the agent dedicated line (ADL) will only answer “complex” self assessment questions, but there is no […]