Have your say on HMRC performance
[ad_1] ICAEW and other professional bodies are gathering feedback on HMRC’s performance through a survey. The Tax Faculty also looks at HMRC’s latest quarterly performance report. If this article is supporting your professional development, it can count towards your verifiable CPD hours. Use the pop up at the bottom right corner of your screen to […]
HMRC service performance remains poor
[ad_1] The latest figures for July to September 2023 show service performance at similar levels to the previous quarter. HMRC’s latest statistics for July to September 2023 show continued poor service performance. It took an average of 23 minutes for a call to be answered, with 70% of callers waiting for more than 10 minutes. […]
HMRC’s 2022/23 customer service performance falls short
[ad_1] Data on HMRC’s performance in 2022-23 contained in its annual report and accounts, the Charter annual report and research reports reveals the severity of the department’s problems. ICAEW continues to highlight the impact on taxpayers and agents and press for improvement. HMRC failed to meet all its key customer service measures in 2022/23. Customer […]
HMRC still failing to meet performance targets
[ad_1] HMRC’s performance update for October to December 2022 shows customer service standards for dealing with phone calls and correspondence are still not being met. There has been a worrying further increase in HMRC’s debt balance. HMRC’s customer service problems are starting to receive significant attention from the mainstream media on the back of Parliamentary […]
Have your say: HMRC’s performance against Charter standards
[ad_1] ICAEW’s Tax Faculty is joining with other professional bodies to gather feedback on HMRC’s performance against standards in the HMRC Charter. Members are encouraged to complete a survey by the end of February. The Charter Stakeholder Group has prepared a survey to obtain feedback on HMRC’s performance against its Charter. The Charter standards are: […]