Agent dedicated line: HMRC restricts SA repayment queries
[ad_1] From Friday 22 December 2023, progress-chasing queries for self assessment repayments will be redirected to the digital ‘Where’s my reply?’ tool. When HMRC recently announced the restrictions to the self assessment (SA) helpline and agent dedicated line (ADL), it had said that it would deal with calls relating to SA filing, payments and repayments for […]
HMRC restricts use of the ADL until June
[ad_1] HMRC is severely restricting the use of the agent dedicated line from 17 April to 2 June. The ADL will only deal with queries on self assessment penalties and PAYE coding notices. ICAEW is extremely disappointed to report that between 17 April and 2 June 2023, HMRC’s agent dedicated line (ADL) will only answer […]
HMRC restricts use of ADL in January
[ad_1] HMRC is asking agents to use the agent dedicated line only for complex self assessment queries during January 2023. ICAEW is disappointed with this decision. HMRC has emailed agents to explain that from 1 to 31 January 2023 the agent dedicated line (ADL) will only answer “complex” self assessment questions, but there is no […]