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\n ICAEW is extremely disappointed to report that between 17 April and 2 June 2023, HMRC\u2019s agent dedicated line (ADL) will only answer calls relating to self assessment late filling penalties and appeals and PAYE codes. The ADL will not answer any progress chasing calls.\u00a0 Agents will instead need to use online services or the main helplines for all other enquiries.\u00a0<\/p>\n However, in many cases the online services do not work well or are not available to agents. For example, agents do not have access to the online service for appealing late filing penalties and the agent service for requesting a change to a tax code<\/a> does not appear to work correctly.\u00a0 \u00a0<\/p>\n ICAEW has made representations (including jointly with other bodies) that HMRC needs additional funding and new approaches to tackling its unacceptable level of customer service. HMRC has indicated that it is not seeking additional funding from government. It is instead seeking to move demand to self-serve online services.\u00a0\u00a0<\/p>\n HMRC has asked ICAEW to share the following details of online services and tips for when it is necessary to write in.\u00a0\u00a0<\/p>\n To help us provide the best service we can, we want to make sure that you always use our digital services where possible.\u00a0 \u00a0<\/p>\n We\u2019re continually updating and improving our digital services and have listed some useful links below. This includes a new YouTube animation on the Income Record Viewer (IRV) <\/a>, which you can pass on to your clients to show them how to authorise your IRV request.\u00a0\u00a0<\/p>\n Going online provides instant access to information and is much quicker than calling or writing to us.\u00a0<\/p>\n Our improved digital services mean you don\u2019t have to send us your paperwork. Online forms are less likely to be rejected due to errors or missing information and some of our digital services have help functions built in. Another bonus of going online is it\u2019s better for the environment and reduces the carbon footprint.\u00a0\u00a0<\/p>\n If you do need to post us something, these tips will help ensure your mail gets to the right place and can be dealt with as quickly as possible:\u00a0<\/p>\n ICAEW’s Tax Faculty is recognised internationally as a leading authority and source of expertise on taxation. The faculty is the voice of tax for ICAEW, responsible for all submissions to the tax authorities. Join the Faculty for expert guidance and support enabling you to provide the best advice on tax to your clients or business.<\/p>\n
\n HMRC is severely restricting the use of the agent dedicated line from 17 April to 2 June. The ADL will only deal with queries on self assessment penalties and PAYE coding notices.
\n <\/span>\n<\/p>\n\u201cHMRC\u2019s online services\u00a0 \u00a0<\/h2>\n
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Tips for when you must use post\u00a0\u00a0<\/h2>\n
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