HMRC’s 2022/23 customer service performance falls short
[ad_1] Data on HMRC’s performance in 2022-23 contained in its annual report and accounts, the Charter annual report and research reports reveals the severity of the department’s problems. ICAEW continues to highlight the impact on taxpayers and agents and press for improvement. HMRC failed to meet all its key customer service measures in 2022/23. Customer […]