HMRC extends trial for responding to old post
[ad_1] HMRC is continuing to focus on processing older post. Agents can use the agent account manager team to escalate cases more than 12 months old. Since 10 July 2023, an HMRC taskforce has been focusing on clearing older post. Agents can use the Agents’ Issue Resolution Service online form to escalate any post that […]
HMRC extends and expands redirect to SMS trial
[ad_1] HMRC is to continue using text messages to redirect helpline callers to online services. It will expand the trial to more services. The trial is not being carried out on the agent dedicated line. Since January, individual callers to HMRC helplines with certain queries have been receiving SMS text messages with links to online […]