HMRC service performance remains poor
[ad_1] The latest figures for July to September 2023 show service performance at similar levels to the previous quarter. HMRC’s latest statistics for July to September 2023 show continued poor service performance. It took an average of 23 minutes for a call to be answered, with 70% of callers waiting for more than 10 minutes. […]
Estimated tax gap figure remains in line with previous year
[ad_1] HMRC’s released figures estimate that the tax gap has held steady at 4.8% in percentage terms. In real terms, though, the tax gap increased to £36bn, an increase of £5bn from the previous year. ICAEW’s Tax Faculty looks at the key figures. HMRC published its annual data analysing the tax gap on 22 June […]