HMRC’s VAT online service for agents to be decommissioned
[ad_1] Agents should use their agent services account to manage the VAT affairs of all clients going forward. HMRC has announced that it will phase out the remaining functionality from its legacy VAT services. From 16 April 2024, agents will no longer be able to use HMRC’s online service for agents to: submit a VAT […]
Level of service provided by HMRC at “all-time low” says PAC
[ad_1] PAC has recommended more resources for HMRC so that it can meet its service standards. It has found that HMRC’s approach to off-payroll working is deterring legitimate economic activity. If this article is supporting your professional development, it can count towards your verifiable CPD hours. Use the pop up at the bottom right corner […]
How to tax interest paid by public service pensions schemes
[ad_1] HMRC has provided guidance on the tax treatment of interest paid under the public service pensions remedy. If this article is supporting your professional development, it can count towards your verifiable CPD hours. Use the pop up at the bottom right corner of your screen to add reading this article as an activity to […]
HMRC service performance remains poor
[ad_1] The latest figures for July to September 2023 show service performance at similar levels to the previous quarter. HMRC’s latest statistics for July to September 2023 show continued poor service performance. It took an average of 23 minutes for a call to be answered, with 70% of callers waiting for more than 10 minutes. […]
Public service pensions remedy guidance published
[ad_1] HMRC has released a suite of guidance for dealing with public service pensions that are affected by the McCloud remedy, including a tool for calculating the adjustment and making a claim. Changes were made to public service pensions in 2015 by the government. Most public sector workers were moved into reformed career average pension […]
HMRC telephone service deteriorates further
[ad_1] The latest figures for April to June 2023 show that callers waited even longer on HMRC helplines. Poor HMRC service performance has again featured in many newspapers this week. The latest statistics for April to June 2023 show that the average time for a call to be answered has lengthened to 22 minutes, 70% […]
HMRC’s 2022/23 customer service performance falls short
[ad_1] Data on HMRC’s performance in 2022-23 contained in its annual report and accounts, the Charter annual report and research reports reveals the severity of the department’s problems. ICAEW continues to highlight the impact on taxpayers and agents and press for improvement. HMRC failed to meet all its key customer service measures in 2022/23. Customer […]
Adjudicator’s report raises concerns over HMRC’s service
[ad_1] The Adjudicator’s annual report highlights that HMRC’s complaints handling performance has not fully recovered post pandemic. A large number of complaints are raised prematurely by those who have been unable to successfully navigate HMRC’s internal complaints system. The Adjudicator’s Office Annual Report 2023 is the seventh and final report by Helen Magarry, who left […]
Government responds to professional bodies on HMRC service
[ad_1] The government has responded to an open letter to the Chancellor on HMRC service standards. The letter emphasises that digital services are the key to improved HMRC performance. On 10 May 2023, Victoria Atkins MP, Financial Secretary to the Treasury (FST), responded to the 1 March 2023 open letter from 10 professional bodies to the Chancellor […]
PSAs – more details about new online service
[ad_1] HMRC has provided an update about its online service to apply for, amend or cancel a PAYE settlement agreement. HMRC launched a new service for employers and their agents to apply for a PAYE settlement agreement (PSA) from 6 April 2023. The project was very fast-moving for many reasons, including a go-live date in line […]